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Frequently Asked Questions

 

  • Who is Partner Marketing?

    Partner Marketing is a promotional products and services company located in Winter Haven, FL. Partner Marketing is an approved supplier of officially licensed branded apparel and gifts.

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  • Once I place an order, how long should it be before I receive my product?

    An order received by Partner Marketing will ship via USPS in at least 14 business days. Typical transit time is expected to be two to three business days.  Shipping charges, taxes and the cost of the goods sold will be charged to Customer’s bank card at the time of purchase.

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  • How do I pay for my order?

    You can pay with Mastercard, Visa, Discover, or American Express.

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  • What if I need to return a product I ordered?

    Orders may be canceled at any time prior to shipping.

    For all returns received by Partner Marketing within thirty (30) days of Customer’s receipt of the item, Partner Marketing will gladly credit the purchase price of the item to the account on file for the order, but you will not receive a refund of your shipping charges. All returns can not have been worn or washed.

    To expedite your return, if possible, please include your packing slip with your returned items and follow these three easy steps:

     Step 1.

    Please take the item to your local Post Office or UPS store and send it back to us,

    along with enclosed packing list received with your order.

     Mail to:

    Partner Marketing

    C/O Returns

    4930 Dundee Rd.

    Winter Haven, FL 33884

     Step 2.

    You may then place a new order online with the correct sizes needed at: PMGSchoolGear.com

    Please allow 2 weeks for your new order to be processed.

     Step 3.

    Once Partner Marketing receives your returned Items, we will issue a refund.

    Please note: items that have been worn or washed cannot be refunded.

     

    In an effort to reduce contact due to Covid 19, PMG School Gear

    will not be picking up from your school for returns or exchanges.

     

    Oops, did we make a mistake filling your order?

    Please email us at: CS@PMGSchoolGear.com

    If the content of the package does not match the order placed or the item is defective, you may return the item and either: (1) have a replacement sent at no additional charge or (2) have all transaction charges, including shipping, credited to the account on file for the order.   If PMG sent you the wrong items by mistake we will gladly email you a return shipping label for you to mail the items back to us at no charge   Once we receive the incorrect items, we will mail the correct items out to you at no charge.